Salesforce customer community plus

With a portal for customers to connect with your business or brand a Salesforce customer Community offers. Customer Community Plus is useful for business to consumer experiences with external users who have access to reports and dashboards and need advanced sharing options.

Customer Community Plus is useful for business to consumer experiences with external users who have access to reports and dashboards and need advanced sharing options.

Salesforce customer community plus. The Customer Community Plus license is similar to the legacy Customer Portal. It is well-suited for business-to-business users of a customer-facing community who need advanced capabilities like delegated user administration dashboards and reports and advanced role-based apex sharing of records. Customer Communities licenses allow you to collaborate with customers on things like support cases and account administration.

Customer Communities Plus is aimed in the middle at more robust customer collaboration and exposure of many more Salesforce objects and the sharing model. Basically the customer plus licenses is in-between the features of customer and partner community licenses allowing acces for customers to content articles analytics and access to the data sharing model. There are a couple of good groups on the Success Community that might help.

Customer Community licenses are used for B2C interactions with a huge number of customers that need access to Cases and a knowledge base. Customer Community Plus licenses are a perfect choice for more robust customer collaboration and are best suited for B2C communities focused on customer support without being involved in sales scenarios. Some of the benefits of this option.

Salesforce Communities introduces three new licenses that are intended as long-term replacements for the legacy portal licenses. Customer Community our high-volume license. Customer Community Plus a role-based Customer Community license available in Spring14.

Quickly build connected customer portals service communities and help centers. Billed annually See it in action. The Customer Community Plus Partner Community and External Apps users have roles and sharing which increase the complexity and thus support a lower volume of users.

With the Community License Tasks is READ ONLY for Community Users. With the Service Cloud Portal User License Tasks isnt available to them at all. So in either case youll need to create a custom Object that mirrors Tasks to your PortalCommunity Users so.

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Its one integrated CRM platform that gives all your departments marketing sales commerce and service shared view of every customer. Client Customer Community Plus Login. 6 After filling all required fields save your.

You can also use the customer community with personal accounts. Customer Community Plus is useful for business to consumer experiences with external users who have access to reports and dashboards and need advanced sharing options. Customer Community Plus can also be used with personal accounts.

Customer Community Plus users cant change the account or contact on a case they own. The owner of the case must be an internal or Partner Community user to make the change. For the Customer Community license access to Notes and Attachments for.

Salesforce Community Cloud is available in three tiers. Depending on your companys requirements you can purchase any one of the licenses. The customer community is useful for support and feedback.

Community cloud License Pricing. -Customer Community License Cost Approx. 5member or 2login per monthPartner Community License Cost Approx.

25member or 10login per monthLightning External App Licenses cost Approx. 35member or 15login per monthAll licenses are billed AnnuallyNow you have a good understanding on Community Licenses. Licenses above this type Customer Community Plus and Partner Community do not have these permissions available.

Create a profile based on the Customer Community user license 2. Once the profile is created edit the new profile and access a custom object permission. Note you are able to set Modify All and View All for the custom object 4.

Now do the same steps for the Customer. Customer Community this Licence is aimed for B2C with large numbers of users who only need access to basic features like a knowledge base or case objects. Customer Community Plus similar to a standard Customer Community license with more advanced access.

These users may need access to dashboards reporting etc. Will Salesforce shutdown the site if limits are exceeded. No it wont be shut down.

Can OEM or ISVForce apps resell Customer Community Plus Licenses. No customer community plus licenses are not available to ISVs. Customer community plus licenses restrict access to CRM objects.

Login and Member-Based Communities. Understanding Salesforce Communities and Licenses. Salesforce communities can be a huge boost for any business because it allows you to connect with your partners customers and internal team in a curated and functional way.

You can connect your Salesforce org define exactly what data will be shown to users of the community and custom tailor. Customer community login licenses allow a set number of logins per month. Thus you can have 50000 users but if only a subset of those will login each month you dont need to pay for a license for each of them.

Instead you purchase a number of logins eg. 5000 and pay for those. Customer communities offer all the benefits of Salesforce Communities but are geared toward fulfilling all the needs of customers.

Businesses use them to create a digital space where customers are free to engage with your business and access information. With a portal for customers to connect with your business or brand a Salesforce customer Community offers. For example both Customer Community and and Customer Community Plus licenses provide access to most standard Salesforce objects except Opportunities and Campaigns.

However a Customer Community license does not have have access to standard Salesforce Roles and Sharing while a Customer Community Plus license does.